HR Service Delivery Support

Purpose Statement

HR Service Delivery Support, provides support to the APAC region by providing comprehensive transactional and administrative support for various HR processes. This role is pivotal in ensuring the efficient execution of HR functions across the employee life cycle, including Talent Acquisition, Onboarding, Employee Data Management, Compensation, Benefits, Learning, and Recruitment. The team plays a critical role in identifying and implementing process improvements, utilizing advanced tools and technology to enhance HR Service Delivery. By aligning with Global/APAC Centers of Excellence and other HR functions, the team contributes to embedding new processes and ensuring consistent, high-quality service delivery. The role also involves generating and analyzing operational reports, supporting continuous improvement initiatives, and ensuring compliance with Standard Operating Procedures (SOPs).

Job Responsibilities:

• Intake activities & solve cases.
• Perform specialized internal process administration.
• Execute processes and procedures as required.
• May generate operational reports and analyze data as required.
• Execute processes and procedures related to one or more of the following HR functions in line with Standard Operating Procedure (SOP) throughout the employee life cycle e.g., TA, Onboarding, Employee Data, Compensation, Benefits, Learning and/or Recruitment.
• Identify opportunities for improvement and ability to support improvement execution.
• Utilize appropriate tools and technology to support processes.
• Provide appropriate support as required when aligning with the relevant Global/APAC Centre of Excellence (CoEs) to embed new processes. 
• Provide support to other HR functions (HR Technology, People Services, HR Business Partners, etc.) as directed.
• Provide ad-hoc administrative support at an APAC and local country level as required (specialist processes support, e.g., letters in certain languages, etc.). 
• Execute activities using relevant case management application and apply escalation process as required.
• Under the direction of the HRSD Team Lead / Supervisor / Director, execute work as per relevant processes and standards as required.
• Identify and communicate any risk factors or issues preventing or impacting service delivery.
• Participate as required in continuous improvement activities and initiatives.
• Execute technology testing as required to support new or updated processes through testing activities.

Job Requirements:

• Candidate required process at least Diploma in Human Resource Management / Business Admin or equivalent
• At least 2-5 years of working experience in HR shared service, generalist or related field.
• Excellent communication skills and proficient in Microsoft Office.
• Candidate with manufacturing background will be preferable.
• Efficient in foreign language like Thai / Korean / Japanese will be value added. 
• Willing travel to Batu Kawan, Penang.

About Us
As a global medical technology leader for more than 40 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.