Capital Equipment Inside Sales Representative

Hiring Manager: Keith Lincoln Boardman
Recruiter: Aislinn Roche

ABOUT THE ROLE

We are seeking an enthusiastic and customer focused Capital Equipment Inside Sales Representative to support our growing installed base of Capital Equipment.The successful candidate will build relationships with existing customers to ensure BSC capital equipment is covered by service agreements.  The role is responsible for selling new or renewing existing service contracts on all BSC Capital Equipment

This role will be based in New South Wales and will report to the Capital Equipment Revenue Optimisation, Manager, APAC

WHAT WILL YOU BE RESPONSIBLE FOR?

The Capital Equipment Inside Sales Representative will manage the sales pipeline of customers with expiring warranties, renewals or lapsed agreement though the sales database and use this information to identify and target sales opportunities.  They will proactively sell the service agreements to customers using their excellent telephone and written communication skills to support and advise on the benefits of service agreements.  They will create sales quotes and agreements and negotiate these proposals with the customer.

This role liaises with our field sales teams and the customers to ensure opportunities are captured and actioned. 

This individual will be responsible for achieving quarterly and annual sales goals by the generation of renewal calls to customers and the managing the relationship with our field sales and Service Engineers, and existing and potential customers. 

In addition, the role works collaboratively with our internal sales and functional teams to provide support for reporting outcomes and providing CE Service insights.

KEY COMPETENCIES REQUIRED FOR SUCCESS

Analysis
Analyses problems and opportunities and their impact on outcomes. Takes fact-based and stakeholder information into account to make sound decisions.

Functional Expertise
Stays up to date in area of expertise and demonstrates use of that knowledge to successfully achieve goals and objectives.

Collaboration
Works effectively with others across the team to achieve goals. Demonstrates proficient communication and partnership in interactions with others.

Relationship Building
Establishes and maintains strong relationships internally and externally. Contributes to a culture of respect, diversity, and inclusion. Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity.

Customer Focus
Identifies internal / external customer needs and ensures the effective delivery of high quality solutions, products and services that meet or exceed customer expectations.

Planning 
Implements initiatives and plans that align with individual and team objectives. Carries out initiatives with clear deliverables, milestones, accountabilities and measures of success.

Execution
Pursues all assignments and projects until completion. Follows through on assignments to ensure successful completion. 

SKILLS AND QUALIFICATIONS

• Previous demonstrated sales skills and experience are essential
• Customer service focus
• Working knowledge with Sales Management Systems (CRM) for tracking the sales pipeline i.e. SalesForce.com
• Knowledge of Capital equipment service process fundamentals and use of service management systems would be advantageous
• Ability to work under limited supervision to achieve defined outcomes
• Ability to build strong professional relationships 
• A good communicator, both written and verbal
• Familiar with using MS Outlook and word, excel, powerpoint etc.
• Qualifications in a Business related course preferred i.e. Sales, Marketing, communications

Requisition ID: 601147