Content Operations Specialist

Additional Location(s): US-MA-Marlborough; US-MN-Arden Hills; US-MN-Maple Grove; US-MN-Minneapolis

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About the role:

As a Content Operations Specialist, you will be responsible for ensuring the efficiency and effectiveness of the content production workflow for digital marketing, using tools such as Aprimo Digital Asset Management (DAM) and Adobe Experience Manager (AEM).

Responsibilities:

• Understand internal content creation and approval processes and implement improvements and refinements to create efficiency and quality improvement.
• Collaborate cross-functionally with content partners across the organization and externally, including editors, designers, researchers, analysts, web developers, SEO, and project managers, to align the content with the objectives and expectations of the target audience.
• Analyze and improve the overall content creation, editing, and approval process, working with business units to gain understanding and gather consensus.
• Facilitate and refine the Medical, Legal, Regulatory (MLR) review process.
• Understand and apply the global taxonomy, ensuring that digital content is enabled in upstream (DAM) and downstream systems (web, email, etc.) enabling modular content and personalization. Serve as taxonomy SME to help businesses apply taxonomy.
• Create and maintain documentation on relevant processes to ensure stakeholder understanding and implementation.
• Ensure that all content-related systems work together harmoniously and efficiently, including Aprimo (DAM) integration.
• Serve as MLR Quality Steward by representing marketing in audits, corrective and preventive action (CAPA) projects, running Community of Practice meetings, and working with the Quality team on a variety of initiatives.
• Plan and assign tasks, review and approve content, and ensure timely and accurate delivery.

Qualifications:

• A bachelor's degree in journalism, communications, or a related field, or equivalent experience.
• At least five years of experience in managing content production, preferably in healthcare or another regulated industry.
• Understanding of taxonomy principles and implementation.
• Project management experience.
• Attention to detail and quality, with the ability to correct and implement quality issues and guidelines.
• Self motivated, organized, and deadline oriented.
• Team player, with the ability to work independently and collaboratively.
• Excellent verbal and written communication skills, with attention to detail and quality.
• Proficiency in Microsoft Office and content management/taxonomy systems such as PoolParty, Aprimo and Adobe Experience Manager.

Requisition ID: 590805

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran’s status, age, mental or physical disability, genetic information or any other protected class.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.