Training Coordinator -Customer Care and Capital Equipment EMEA

Additional Locations: Germany-Düsseldorf; United Kingdom-Hemel Hempstead

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the Role as Training Coordinator  to support the Customer Care and Capital Equipment (CC/CE) EMEA departments:

Magellan, our global business transformation program, is driving the migration of our ERP system from SAP ECC to S4 HANA. The goal of Magellan is to simplify, standardize, and modernize our core business processes, enabling BSC to harness the power of data for sustainable growth.

We are seeking a highly skilled Training Coordinator to support the development and execution of our training program. This will be someone who is capable of effectively developing and delivering the right training, to the right people, at the right time, in the right way, seamlessly.

The ideal candidate has experience working with complex business systems, particularly SAP (preferably S4/Hana), and integrated applications across functional processes. This role requires effective collaboration with cross-functional teams.

Your responsibilities will include:

1. Collaboration and Resource Allocation:
   • Is able to work autonomously without continuous supervision to follow the strategy set out by the EMEA CC/CE training and documentation lead.
   • Works closely with the EMEA Customer Care Change Manager and CNL to ensure training requirements are identified and an effective training approach developed.
   • Provide regular updates to relevant stakeholders through reports and meetings.
   • Escalate issues and remove barriers to team progress.
   • Foster collaboration between internal and external resources.
2. Training Coordination:
   • Plan, coordinate and deliver training activities during different phases (super user training, train-the-trainer, end-user training, etc.) in conjunction with EMEA CC/CE training and documentation lead.
   • Define training scope and criteria for conducting and evaluating training.
   • Coordinate translation of training materials as needed.
   • Identify business trainers and manage on-site logistics for instructor-led training.
   • Participate in lesson learned discussions and exit gate reviews.
   • Oversee the functional trainers (trained train the trainers) involved in training, ensuring quality of training delivered and alignment with project timelines.
3. Guidance and Metrics:
   • Monitor and track training progress, reporting issues or risks to project stakeholders. Work with EMEA CC/CE training and documentation lead to define measure.
   • Enhance overall training metrics and develop comprehensive measurement tools (KPIs). Work with EMEA CC/CE training and documentation lead to define measure.

Who are we looking for:

• Minimum of 3 years of experience coordinating training in a complex business environment.
• Strong communication and collaboration skills

This position will start with a defined term contract ( max 12 months), you can work Hybrid and we prefer that you use our office in Kerkrade, London or Dusseldorf.

Requisition ID: 593757

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!