Customer Care Rep - S2

Additional Locations: [[Hong Kong]]

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Job Title: Customer Care Representative II

Location: Hong Kong

Job Type: Full-time

About Boston Scientific: Boston Scientific is dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world. We are committed to solving the challenges that matter most, united by a deep caring for human life.

Job Summary:  The Customer Care Representative II works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed. Provide exceptional support to customers regarding shipment and billing orders. This role involves facilitating communications between the sales force and in-house contacts to resolve order processing and customer issues. The representative will also communicate back order and product allocation issues to the sales force and assist in locating and transferring products as needed.

Key Responsibilities:

• Provide support to customers with shipment and billing orders.
• Facilitate communication between the sales force and in-house contacts to resolve order processing and customer issues.
• Communicate back order and product allocation issues to the sales force.
• Assist the sales force in locating and transferring products as needed.
• Perform all entry-level tasks and demonstrate the ability to multi-task.
• Participate in specialty task teams (e.g., Bulk team, Iris team).
• Serve as a coach for new hire training.
• Participate in ongoing training, procedure review and development, reporting, and compliance activities.
• Any ad hoc projects.

Qualifications:

• Minimum of 3 year of relevant experience with a degree or a higher diploma, or an equivalent combination of education and work experience.
• Strong communication and problem-solving skills.
• Ability to multi-task and work in a fast-paced environment.
• Experience in supply chain / logistics customer service or a related field is preferred.

Additional Information:

• This role is deemed safety-sensitive and candidates will be subject to a reference check as a pre-employment requirement.
• Boston Scientific is committed to fostering a diverse and inclusive workplace.

Customer Care & Logistics Rep

Requisition ID: [[591042]]

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!