Analyst Sr, Dispute Resolution (GBS)

Additional Locations: Costa Rica-Heredia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview. 

About the role:

This position involves leading a high-performing, customer-focused team within Global Business Services (GBS), responsible for delivering one or more business services to Boston Scientific. The role ensures adherence to global processes while optimizing operational efficiency.

Your Responsibilities include:

• Perform all aspects of the Cash Applications function in daily assigned team activities.
• Process and reconcile accounts receivable and remittances.
• Conduct cash posting for both electronic and manual processes and remittance posting.
• Handle credit card payment by phone or e-mail, including processing and researching.
• Create regular reports to accurately track financial information.
• Execute periodic audits of the general ledger and company financial documents.
• Address payment issues such as double payments or other discrepancies.
• Engage in collection management processes as necessary.
• Assist with performing analysis and audit requirements, preparing documentation, and auditing SOX controls to ensure the controls function as intended.
• Provide monthly reporting, reconciliations, close, and controls within required deadlines.
• Prepare periodic management reports on KPIs, including Lockbox, Checks, Wire/ACH payments, Credit Card payments, payment timing, SRAI, Consignment offsets, etc.
• Assist AR Management with ensuring accurate and timely close activities.
• Resolve complex cash reconciliations related to Accounts Receivable and non-AR related.
• Support documentation of controls and processes in assigned areas, particularly for changes, including DTPs.
• Document the root cause of Cash application issues and resolve any impact on controls.
• Provide recommendations to management for process improvements.
• Additional projects and responsibilities may be assigned at the manager’s discretion.
• Participate in transactional activities, such as acquisitions, when required, and accomplish goals.
• Understand all aspects of the Cash Applications function and AR process.
• Collaborate closely with AR Management on current and future projects and initiatives, including implementation, testing, determining key stakeholders, and documenting processes.
• Confirm that cash receipts have been applied correctly, completely, and accurately into the ERP system.
• Act as liaison between Credit & Collections, Customer Service, Rebates, and Sales, partnering closely on issues involving cash/credit card applications.
• Resolve complex issues related to cash application processing.

What We’re Looking For:

Bachelor's Degree Requirements: Finance, Accounting, Programming

Desired English Proficiency: 80% or above

Experience: Minimum of 5 years of related experience, particularly in a Cash Application environment, or an equivalent combination of education and experience.

Desired Knowledge:

• Experience in credit card processing and reconciliation.
• Paymetric experience is advantageous.
• ERP migration experience.
• Familiarity with SAP ECC and S4Hana, or other accounting systems, is highly recommended.
• Project management skills with the ability to initiate and complete projects effectively.
• Analytical and creative mindset.
• Exceptional attention to detail and data accuracy.
• Experience developing Accounts Receivable metrics and dashboards.
• Excellent written and verbal communication skills for engaging with both internal and external customers.
• Professional interpersonal and customer service skills; capable of interacting with internal and external customers professionally.
• Ability to work independently and collaboratively in a fast-paced environment while managing multiple tasks.
• Capacity to maintain strict confidentiality regarding client matters.
• Strong work ethic and ability to handle multiple tasks and deadlines concurrently.
• Extreme attention to detail and outstanding organizational abilities.
• Thorough knowledge of accounts receivable, cash, general ledger systems and procedures, financial chart of accounts, and corporate procedures.
• Results-oriented with excellent attention to detail and organizational skills.
• Strong analytical decision-making and problem-solving capabilities; clear communication and collaboration skills; strong interpersonal skills.
• Customer service orientation.
• Comfortable with frequent changes and ambiguity within a matrix organization.
• Ability to meet targets and objectives efficiently.
• Competence in fostering teamwork, positive energy, and efficiency following company principles.
• Experience with SOX compliance requirements is beneficial.
• Adaptable to new and varied tasks with a desire to learn and advance your role.

Requisition ID: 603853

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.