Tech Sales Service Manager, RhythmCARE

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

Tech Sales Service Manager, RhythmCARE

About the role:
The RhythmCARETM Remote Services Team is a technical and clinical call center providing product support for Boston Scientific’s Cardiac Rhythm Management division. Our mission is to deliver innovative solutions, technical insights, and extraordinary patient care. This team is responsible for: providing global industry-leading technical and clinical support to Boston Scientific field personnel, clinicians, patients, and other internal customers. The RhythmCARETM Remote Services Team provides service to our our customers by delivering real-time, on-demand clinical support via LATITUDE Consult and Heart Connect​. The RhythmCARETM Remote Services Manager I is responsible for the management of this team ensuring prompt and technically accurate responses to maintain confidence in Boston Scientific’s products and services. The Remote Services Manager is also responsible for partnering with the patient management, sales, and clinical field teams, focusing on the growth of Boston Scientific’s Remote Care Anywhere.

Your responsibilities will include:

• Recruits, coaches, and develops organizational talent.
• Provides direction and guidance to exempt and non-exempt Remote Services Agents to achieve departmental goals. 
• Develops direct reports by meeting regularly and providing ongoing feedback, securing appropriate training, assigning progressively challenging tasks, applying disciplinary action as appropriate, and conducting formal written and verbal performance reviews.
• Fosters a diverse workplace that enables all participants to contribute to their full potential in pursuit of departmental objectives.
• Keeps the organization's vision and values at the forefront of decision making and action.
• Demonstrates effective change leadership.
• Builds strategic partnerships to further departmental and organizational objectives.
• Develops and monitors 24/7 work schedules for department by assessing priorities, workload, and available resources to achieve department objectives.
• Monitors compliance with company policies and procedures (e.g., compliance with FDA, BSI, EEO regulations, etc.).
• May perform additional individual contributor tasks.

What we are looking for in you:

Minimum Qualifications

• Bachelor’s Degree plus minimum of 7 years or related work experience or an equivalent combination of education and work experience.
• Strong leadership skills with a focus on staff development and team building. Champions a culture of respect, diversity and inclusion that values all employees.
• Strong communication (written and verbal) skills. Creates an environment which promotes the free flow of communication and information throughout the team. Listens actively and encourages the open expression of ideas and opinions.
• Strong analytical thinking and problem-solving skills. Generates and champions new ideas, approaches, and initiatives, and creates an environment that nurtures and supports meaningful innovation. 
• Proven ability to model and promote collaboration by working effectively with others across the organization to achieve goals.
• Proven adaptability by effectively responding with resourcefulness, flexibility, and a positive attitude when encountering new challenges and demands.
• Proven customer focus by implementing strategies that ensure customer focus and satisfaction.

Preferred Qualifications

• Previous Boston Scientific experience or medical device experience
• Proven experience managing a team of 10+ employees
• Technical experience with LATITUDE Consult and/or Heart Connect products
• Experience in Call Center setting
• Proven experience leading change management initiatives

Requisition ID: 593615

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran’s status, age, mental or physical disability, genetic information or any other protected class.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.