Senior IT Architect - SAP Capital Service Management (SM)

Additional Location(s): US-MA-Marlborough

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About the Role:

Boston Scientific is seeking a Senior Architect to support and optimize SAP Capital Service Management (SM), S4 Service, Plant Maintenance, customer service, and related business processes through the Salesforce.com-integrated ServiceMax solution.

In this role, you will be the technical owner within our Magellan business transformation program (S4 HANA). Your focus will be on developing, enhancing, and supporting system functionality in SAP, working closely with the ServiceMax development team. You'll analyze, design, test, and deliver business and information system solutions that align with organizational goals and improve operational efficiency.

This is a hybrid opportunity and will require 3 days onsite.

Your responsibilities will include:

• Collaborate with the Product Owner and business stakeholders to understand and improve business processes.
• Recommend technical solutions that meet business needs and align with global design standards.
• Lead activities related to identifying business requirements, developing solutions, and implementing them within the Service-to-Cash process, working with cross-functional teams.
• Apply technical knowledge to introduce solutions and improvements.
• Manage multiple priorities while maintaining alignment across teams.
• Configure SAP S4 Service System and evaluate new capabilities to meet business objectives.
• Adhere to project plans, managing tasks, timelines, and deliverables.
• Communicate project status and escalate issues when necessary, ensuring technical deliverables meet deadlines.
• Ensure the quality and completeness of technical documentation according to IS methodology and processes.
• Diagnose and resolve technical issues, recommend workarounds, and implement solutions.
• Design, build, test, and implement system or application enhancements, recommending alternatives when appropriate.
• Provide support in S4 Service Management and interface with ServiceMax.
• Apply knowledge in API integration, SAP CRM, and Fiori Apps to improve system functionality.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience with SAP modules, including SAP ECC6 and/or S4HANA.
• Familiarity with SAP Service Management (SM), SAP Sales and Distribution (SD), and SAP Plant Maintenance (PM) modules.
• Experience with SAP core functionalities, including notifications, service orders, preventive maintenance, pricing, credit management, and customer master data.
• Experience in large enterprise SAP development projects, with an understanding of the software development lifecycle and opportunities for process improvements.
• Communication skills to effectively collaborate with cross-functional teams.
• Organizational and time management skills to manage multiple priorities.
• Ability to lead teams and offer technical guidance to achieve project goals.
• Analytical and problem-solving skills, with experience designing and documenting technical solutions.

Preferred Qualifications:

• Experience with the S/4HANA Service Management module and working with both current and future functionality.
• Experience with ServiceMax integrations and knowledge of how ServiceMax objects integrate with SAP systems.
• Familiarity with Advanced Variant Configuration in S/4HANA for managing complex product configurations.
• Industry experience in Medical Device or Life Sciences, with the ability to apply this knowledge to service management processes.

Requisition ID: 591181

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran’s status, age, mental or physical disability, genetic information or any other protected class.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

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